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Jobber, D. and Lancaster, G. (2015) Selling and sales management. 10th ed. Harlow: Pearson. Available at: https://ezproxy.library.bi.no/login?url=https://bc.vitalsource.com/tenants/bi_business_school_pearson_bridge/libraries?bookmeta_vbid=9781292078038.
Johnston, M.W. and Marshall, G.W. (2016) Sales force management: leadership, innovation, technology. 12th ed. New York: Routledge. Available at: https://ebookcentral.proquest.com/lib/bilibrary/detail.action?docID=4507430.
Kunøe, G. (2010) Salg og salgsledelse med CRM-systemer. Oslo: ScanForum.
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