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Johnston, Mark W., and Greg W. Marshall. 2016. Sales Force Management: Leadership, Innovation, Technology. 12th ed. Vol. XXVIII, 465 s. New York: Routledge. https://ebookcentral.proquest.com/lib/bilibrary/detail.action?docID=4507430.
Kunøe, Gorm. 2010. Salg Og Salgsledelse Med CRM-Systemer. Oslo: ScanForum.
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